Carrier contacts · Houston, Texas
Who to call, for what.
Pay a bill, replace an ID card, ask about a claim, cancel a policy — here's where to go for each carrier, so you're not digging through papers while you're on hold.
Before you call
Three things that save you the most time.
Have your member ID card
It has your member number, plan name, and the exact number you need — most questions start here.
Check the back of the card
The member services number is printed right on the back of your ID card. It's the fastest way to the right department.
Try the member portal first
Log in to the carrier's member portal to pay premiums and download ID cards — often faster than a phone call.
Save these
Universal contacts
HealthCare.gov Marketplace
The federal Marketplace call center. Open 24 hours a day, 7 days a week, and staffed in many languages.
TTY: 1-855-889-4325
Health Sherpa
If you enrolled through an enrollment link from us, Health Sherpa is who handles your Marketplace application. Log in to your Health Sherpa account for their support options.
Hipson (us)
Call us when you don't know who to call. We'll point you the right way, or help you get there.
Texas health carriers
Tap through to the carrier's official site. Member services is always the number on the back of your card.
Blue Cross and Blue Shield of Texas
Individual, family, and employer health plans across Texas, including many Marketplace plans.
bcbstx.com ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
Ambetter from Superior HealthPlan
Marketplace health plans for individuals and families in Texas.
ambetter.superiorhealthplan.com ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
Oscar Health
Marketplace health plans with an app-based member experience.
hioscar.com ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
Cigna Healthcare
Individual, family, and employer health plans, including Marketplace options in some areas.
cigna.com ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
Aetna CVS Health
Individual, family, and employer health plans, often paired with CVS pharmacy and MinuteClinic access.
aetna.com ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
UnitedHealthcare
Individual, family, and employer health plans, one of the largest carriers in Texas.
uhc.com ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
Community Health Choice
Marketplace and Medicaid/CHIP health plans based in the Houston area.
communityhealthchoice.org ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
Baylor Scott & White Health Plan
Health plans tied to the Baylor Scott & White hospital and clinic network in Texas.
swhealthplan.com ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
Molina Healthcare
Marketplace and Medicaid health plans focused on affordable coverage.
molinahealthcare.com ↗Member services: the number on the back of your ID card · Pay premiums and get ID cards in their member portal.
Things only the carrier can do — and things we can do with you
Only the carrier can do this
- Cancel a policy.
- Take a premium payment.
Call us — we'll do it with you
- Understand a denial letter.
- Choose next year's plan.
- Fix an enrollment mistake.
Save this page. Text it to your spouse.
Bookmark it, or send the link — next time you're on hold, you'll already know who to call.